How should a supervisor handle a problem with an operator?

The most effective way for a supervisor to handle a problem with an operator is to document the issue in writing and have a direct conversation with the operator. This approach has several advantages.

First, documenting the problem creates a record that can be referred back to if necessary. This is important for accountability and ensures that there is an objective representation of the issue. It can provide clarity about the nature and frequency of the problem, which can be useful in understanding underlying causes or patterns.

Second, having a conversation with the operator allows for open communication. Engaging in dialogue provides an opportunity for the supervisor to give feedback, outline expectations, and encourage the operator to share their perspective. This two-way communication can lead to a better understanding of the issue and helps establish trust between the supervisor and the operator.

Addressing the problem directly without delay demonstrates a commitment to resolving issues proactively, ultimately benefiting the overall efficiency and safety of operations. This method of intervention aligns with best practices in supervision by ensuring that problems are addressed collaboratively and constructively.